privacy policy

By Alfie is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with Australian privacy laws. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information to provide you with the best possible service. This may include:

  • Contact Information: Name, email address, phone number, and delivery address.

  • Payment Details: Payment method and billing information (processed securely).

  • Website Usage Information: Data on how you interact with our website, including IP address, browser type, and cookies.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you about your order, updates, or promotions.

  • To improve our website, products, and customer experience.

  • To comply with legal obligations or resolve disputes.

3. Disclosure of Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Such as payment processors, delivery couriers, and IT support, to complete transactions and provide services.

  • Legal Obligations: If required to comply with legal or regulatory obligations.

4. Data Security

We take the security of your information seriously. All personal information is stored securely and protected from unauthorized access, misuse, or disclosure. Payment details are processed using secure, encrypted systems.

5. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and gather data about website traffic and interactions. You can manage or disable cookies in your browser settings, but this may affect certain website functionalities.

We may use analytics tools to monitor website performance and understand how visitors interact with our site. This data is anonymized and cannot be used to identify you personally.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your information if it is inaccurate or incomplete.

  • Opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact us:
Email: alfie@byalfie.com

Thank you for trusting By Alfie. Your privacy is important to us.