terms + conditions

Terms and Conditions
Welcome to By Alfie! These Terms and Conditions govern your use of our website and the purchase of our furniture. By accessing our site and placing an order, you agree to comply with the following terms.

1. About Us

By Alfie is a proudly Australian-owned and operated furniture company specializing in made-to-order designs. Every piece is crafted with care, ensuring quality and individuality.

2. Ordering and Payment

Made-to-Order: As our furniture is made to order, each piece is crafted specifically for you. Please ensure all details of your order are correct before confirming.
Payment: Full payment is required at the time of purchase. We accept major payment methods, which are outlined at checkout.

3. Production and Delivery Times

Production Time: Each item is made-to-order, so production times may vary. Estimated lead times are provided on our product pages.
Delivery Time: Once your order is ready, we will arrange for delivery. Occasionally, delays may occur due to manufacturing or courier issues. While we strive to meet delivery estimates, we cannot guarantee specific delivery dates.
Delays: In the event of a delay, we will notify you as soon as possible. However, we are not liable for any losses resulting from late delivery.

4. Cancellations

Made-to-Order Policy: As our furniture is made to order, cancellations are not permitted once your order has been placed with our suppliers or a courier has been dispatched.
Requesting a Cancellation: If you wish to cancel your order, contact us immediately. While cancellations cannot be guaranteed, we will do our best to assist.

5. Refunds and Returns

Change of Mind: As our pieces are custom-made, we do not offer refunds or exchanges for change of mind.
Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us within 48 hours of delivery with supporting photos. We will assess the issue and provide a resolution, such as repair, replacement, or refund, as required.

6. Product Availability

While we aim to keep all products in stock, some items may sell out. In such cases, we will notify you promptly to discuss an alternative timeline or options.

7. Warranties

Our furniture is crafted to the highest standards, and we stand by the quality of our products. Warranty terms may vary by item and are detailed in the product descriptions. Normal wear and tear or misuse are not covered under warranty.

8. Liability

By Alfie is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Intellectual Property

All content on our website, including text, images, and designs, is the property of By Alfie. Unauthorized use, reproduction, or distribution is prohibited.

10. Privacy

We respect your privacy and handle your personal information in accordance with Australian privacy laws. Please refer to our Privacy Policy for more details.

11. Govering Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.

12. Contact Us

If you have any questions about these terms or need assistance with your order, please get in touch:
Email: alfie@byalfie.com

Thank you for choosing By Alfie!